PURPOSE OF POSITION: To provide case co-ordination services for children and youth 0 - 19 years of age with complex special needs and their families in a comprehensive and flexible manner that supports the principles of effective case resolution. Co-ordination of service is facilitated by an objective body with and on behalf of the client and will address issues where services both formal and informal may be in place but are not effectively meeting the needs of the individual or family.
STATEMENT OF MAJOR RESPONSIBILITIES: To provide consultation and co-ordination to children and their families by:
• Facilitating the process to develop an integrated service plan in collaboration with the child who has complex needs, the family, the client's case manager and all relevant formal and informal supports
• Working with clients and their families to ensure that the service plan outcomes are appropriate and identifying why expected outcomes are not being met
• Communicating with individuals with complex special needs and their families, sharing information regarding the service system to ensure that all traditional options for service delivery have been maximized
• Working with case managers to ensure that necessary assessments of a child's needs and other information pertinent to the successful formulation of a service plan are in place
• Arranging and facilitating case conferences that bring together families and relevant service providers both formal and informal
• Facilitating the application for ISC Flex funds
• Monitoring the delivery of service and negotiating with agencies on behalf of the family
• Maintaining records of individual plans and minutes of meetings ensuring adherence to the service protocols of case co-ordination
To develop strategic relationships with community partners by:
• Developing and implementing an ongoing training / communication / awareness plan for the purpose of educating Simcoe County Children's Service Providers across all sectors about the vision, principles, and desired outcomes of Intensive Service Coordination (workshops, presentations, etc.)
• Providing information to service providers as necessary to increase their understanding of and access to services for children aged 0 - 19
• Assisting service providers in developing effective service plans and in supporting the implementation of the service plans
• Developing positive and constructive working relationships with service providers
• Keeping informed about new resources for children with complex special needs or changes in service directions and sharing this information with colleagues and families
To support the principles and values of the host agency by:
• Adhering to all relevant policies, procedures and systems of the host agency
• Must be aware of and adhere to Health & Safety Policy Rules & Regulations
• Maintaining confidentiality at all times
• Attending relevant meetings
• Adhering to the established accountability framework with supervisor
• Maintaining linkages to Regional Case Co-Ordination Service through established processes
Performs all related duties as required.
QUALIFICATIONS Education & Experience
• Preferably a Master's Degree in Social Work (M.S.W.) in the Social Services field with 3 years related experience or a Bachelors Degree in Social Work (B.S.W.) with 5 years experience or a 2 year Post Secondary School Diploma in the social services with a minimum of 7 years experience preferably in children's services.
Knowledge and Skill Level
• Strong facilitation and negotiation skills
• Demonstrated experience in systems, cross-sectoral, community-based planning with a focus on developing partnerships with parents, children O - 19 and service providers
• Proven ability to effectively plan for the needs of a child with complex special needs and the family
• Knowledge of Community Resources in Simcoe County preferred
• Strong communication, problem solving skills
• Demonstrated experience in mediation
• Strong organizational and time management skills
• Ability to work independently
• Willingness to work flexible hours
• A working understanding of the French Language is beneficial
Valid driver’s license and access to a reliable vehicle and sufficient insurance.
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