705-733-3227 info@catulpa.on.ca


You can also learn more about the Passport Program by visiting the Ministry of Children, Community and Social Services – Passport

Upcoming eClaim training sessions will take place on December 7th, 2021 in English and December 8th in French. Please find the registration links below.

Registration Link for December 7th, 12:00 PM – 1:00 PM (ENGLISH): https://www.surveymonkey.com/r/eclaimDec7

Registration Link for December 8th, 12:00 PM – 1:00 PM (FRENCH): https://www.surveymonkey.com/r/eclaimfrenchdec8

*Please Be Advised That New Passport Program Guidelines (See Below) Come Into Effect On September 1st, 2021*

Passport Program Guidelines

Passport Program Tip Sheet

Passport Program New Claim Tip Sheet 

Passport Program Person Managing Funds Tip Sheet 

Passport Program Live Event Tip Sheet 

Passport Program eClaim Training

PassportONE eClaim User Guide

Please visit https://www.dsontario.ca/passport-program/learn-about-passport-eclaim for more information on e-filing options.

eClaim Training sessions will be held on the following dates:

Thursday, September 23, 2021 12:00pm – 1:00pm
Thursday, October 28, 2021 – 3:00pm – 4:00pm (Joint session with MDP)
Tuesday, December 7, 2021 – 12:00pm – 1:00pm
Tuesday, January 11, 2022 – 12:00pm – 1:00pm
Tuesday, February 15, 2022 – 3:00pm – 4:00pm
Tuesday, March 22, 2022 – 12:00pm – 1:00pm

The registration link for each session will be available 2 weeks prior to the live webcast. All webcasts will follow the same format of a live demo and then a live Q&A. The FAQ sheet that was developed for the last session will continue to be available and will be updated as needed. Each session will be recorded and available for 30 days from the date of the webcast.

Thank you,
On behalf of PassportONE

About the Program

Passport promotes social inclusion by helping people be able to take part in their community’s activities. It respects personal choices and works with the person to achieve goals. It builds independence by developing social and life skills.

Funding support allows people the chance to participate in community activities whether they are in school, have left school, or are living independently. It can help caregivers of an adult with a developmental disability take a break from their caregiving responsibilities. Passport funding can be used to hire support workers, create a person-directed plan to reach goals and arrange respite care.

Passport is a reimbursement program. Individuals and families have the option of receiving funding to purchase services or they can choose to access services through Ministry funded agencies.
Participation supports can include programs, classes, camps, pre-employment and employment supports and transportation to and from activities among others.

The funding cannot be used to compensate a primary care giver regardless of their residence, the spouse of a person with a developmental disability regardless of their residence, or a child under the age of 18.


The Role of Catulpa Community Support Services

  • Provides program funding information to families and individuals within Simcoe County
  • Assists families with funding documents and planning
  • Provides program accountability to Ministry of Community and Social Services
  • Provides person centred planning based on the strengths, needs and values of the person
The Passport Program helps any adult who is eligible for developmental services and supports funded by Ministry of Community and Social Services, including young adults who are 18 years of age and still in school, to take part in their communities.


Referral to the Passport Program is only through Developmental Services Ontario (DSO), Central East Region. Access to funding under the program is based on available resources. DSO will confirm eligibility for adult developmental services and supports under the Services Inclusion of Persons with a Developmental Disabilities Act, 2008 and complete DSO Application package for eligible applicants.

There is no fee to Passport Program participants. Funding is provided by the Ministry of Children, Community and Social Services.
Passport recipients may choose an individual, agency or organization to act as a broker to manage their Passport funding on their behalf. Some examples of the types of services that may be provided by a broker include: assistance with budgeting, submitting invoices to PA on recipients behalf, recruiting and scheduling workers, etc. Brokers may charge a recipient a brokerage fee up to a maximum of 10% of the individual’s funded amount.


See how people are using their Passport Program funding in their community.




PassportONE was created by the Ontario government and Passport agencies to improve the Passport Service experience by making invoice processing and reimbursements faster and more efficient.

Your local Passport agency, in this case Catulpa Community Support Services, continues to be your point of contact if you are in the Passport program. However, with the implementation of PassportONE, all invoices and receipts submitted for reimbursement are sent directly to PassportONE for payment.

For your information, here are several short PassportONE instructional videos, as well as steps to follow when completing a Passport expense claim.


Steps to submit a Passport expense claim

When submitting your Passport expense claim, you must include:

  • copies of all invoices and receipts you claiming, and
  • a signed Passport Purchase of Service Invoice Form


Step 1: Collect all your information

Collect all your invoices and receipts. If they are hard to read, use a black pen to write the date, amount and item(s) on the receipt. You must have a receipt or invoice to claim an expense in the community participation and “other” sections.

Step 2: Fill out the Passport Purchase of Service Invoice Form

• PAGE 1. Your local Passport agency fills out the client name and payee information. If you note an error, contact your local Passport agency.

• PAGE 1. Sign the form. The “person managing the funding” is the person who signed the service agreement with the Passport agency.

• PAGE 2. Complete only if you hired a Support Worker. The Support worker writes her/his name in the “Name of support worker” and signs the bottom of the form.

• PAGE 2. If you hired multiple Support Workers, you need to fill out a separate PAGE 2 for each worker. Each Support Worker signs his/her form.

• PAGE 2. Travel expenses for a Support Worker or other caregiver can be claimed without a receipt. Just write “flat rate” in the rate section if you paid a flat fee rather than a cost-per-kilometre fee.

• PAGE 3 . Travel expenses for a taxi or ride service (Uber, Lift, etc.) can be claimed in section #9. You must provide a receipt.

• PAGE 3. If you used an administrator, you must have a receipt to claim this expense. NOTE: Total annual expense can’t be more than 10% of your total annual funding.

• “BLANK” PAGES. If you don’t have any expenses to fill out on a page, you don’t have to submit that page. For example, if your only expense is a camp fee you paid, you can just submit Page 1 and Page 3.

Step 3: Submit your claim

If you prefer to submit by email
• Your email attachments cannot exceed 10MB. If your email attachments are more than 10MB, you must fax your claim instead.
• Never split up your expense claim into multiple emails.
• Scan your receipts/invoices OR take a photo. You can combine multiple receipts into 1 photo if every receipt is clearly readable.
• Scan your Passport Purchase of Service Invoice Form or take a photo of each page.
• Attach all photos and/or scans to your email. Do not embed photos in to the body of your email.
• Never ZIP attachments, encrypt or add password protection
Email address for claim submissions: invoices@familyservicetoronto.org

If you prefer to submit by fax
• Page 1 (the logo page) must be your fax cover sheet. Do not use any other fax cover sheet. Include all invoices/receipts and your Passport Purchase of Service Invoice Form
Fax numbers for claim submissions: 1-416-943-6293 or 1-855-814-2403 (toll-free)

If you are submitting claims for more than one person, you need to repeat the above process separately for each person. Each expense can only be assigned to one person.

If you have one receipt/invoice that covers costs for multiple individuals eligible for Passport funding, make photocopies and break down the expense per person. For example, you received a $40 receipt when going bowling with 4 clients. Photocopy the receipt 4 times. On each copy, write a note to say $10 applies to the client for whom you are preparing a claim.

Step 4: Processing of your claim

• It may take up to 30 minutes for PassportONE to receive your submission by fax or email. An automatic email will be sent back to you to let you know the forms have been received. Please be patient.
• Your expense reimbursement will be deposited into your account when your claim is processed. If PassportONE has questions about your claim, or information is missing, you will be contacted.

Contact Catulpa Community Support Services with any questions you may have about filling out the form, what expenses are eligible for reimbursement, or the reimbursement payment you received.

If your last name begins with letter A through H, please contact Katherine Marman at 705-733-3227 x2104, or at kmarman@catulpa.on.ca

If your last name begins with letter I through Z, please contact Lisa Teske at 705-733-3227 x2241, or at lteske@catulpa.on.ca

DO NOT send questions to invoices@familyservicetoronto.org. This email account only accepts Passport claims.


Referral to the Passport Program is only through Developmental Services Ontario (DSO), Central East Region.

To refer, contact Developmental Services Ontario, Central East Region:
1-855-277-2121 or 905-953-0796 or email dsocentraleast@yssn.ca

DSO Website: www.dsontario.ca/agencies/dso-central-east

For Passport Program information, contact:
Lois Andrews, Passport and Direct Funding Coordinator
(705) 733-3227 ext. 2527 or email landrews@catulpa.on.ca

Bill 148, the Fair Workplaces, Better Jobs Act 2017 may impact expenses for people and families in receipt of direct funding. Information about changes in funding to maintain existing services can be found at: www.dsontario.ca/news/bill-148-funding/

Download the Guide on Personal Direct Planning here.

Feedback about Catulpa Services and Programs

Catulpa Community Support Services is interested in how you feel about your services and programs, whether a compliment or complaint. Your feedback is important since it can help us to improve. Your feedback will never negatively impact any of the services or programs we provide you.

If you have any questions or comments, please contact us.