PURPOSE OF POSITION:
To provide children and youth with multiple and/or complex special needs and their families with a seamless and family-centered service experience.
STATEMENT OF MAJOR RESPONSIBILITIES:
1. To provide consultation and co-ordination to children and their families by:
• Developing a strengths-based Coordinated Service Plan that addresses the service needs of the child/youth, is driven by the goals of the child/youth and family and that will support participation at home, school and in the community.
• Facilitating the active participation of the child/youth and family in Coordinated Service Planning, including goal setting
• Facilitating the exchange of information between relevant providers in the children’s services, education, and health sectors in each service delivery area, to develop and maintain a single Coordinated Service Plan for the child/youth and their family
• Connecting families to relevant services and other community supports/resources in the service delivery area
• Exploring flexible and innovative approaches for service delivery to meet the needs of the child/youth and bring forward any barriers to innovation that may exist
• Monitoring, reviewing, and updating the Coordinated Service Plan, in collaboration with the child/youth and their family and relevant providers in the children’s services, education, and health sectors, as the child/youth and family’s needs and services change
• Being knowledgeable and available to discuss the child/youth and family’s concerns, if applicable, regarding the service plan
• Facilitating working relationships with providers in the children’s services, health and education sectors, in order to enable their regular contribution into Coordinated Service Planning and obtain and share relevant information regarding services for the child/youth
• Assisting service providers in developing effective service plans and in supporting the implementation of the service plans
• Keeping informed about new resources for children with complex special needs or changes in service directions and sharing this information with colleagues and families
• Responding to complex situations and assisting families in time of stress
2. To participate in professional development in consultation with the manager, and to demonstrate initiative in learning and developing new techniques of service delivery
3. To participate in community and agency committees
4. To adhere to all agency standards, policies, and procedures
5. Must be aware of and adhere to Health and Safety Policy Rules and Regulations
6. An organized and accurate electronic clinical record will be maintained that demonstrates the provision of services, establishes accountability, and enables the evaluation of service quality for all persons served
7. To carry out other duties as assigned
QUALIFICATIONS
Education and Experience
Post-secondary degree at a university level in one of the social or behavioral disciplines, with directly related experience (2 to 3 years) in working with children/ and families with complex needs.
Knowledge and Skill Level
• Knowledge of community and clinical issues relating to areas considered a priority, e.g. Domestic violence, parental mental health issues/substance abuse, children with complex needs, and aboriginal issues
• Knowledge of family systems theory and an understanding of the family development and functioning
• Ability to develop co-operative relationships with clients, families, service providers, and other stakeholders
• Excellent communication and negotiating skills and judgment and ability to manage communication
• Strong facilitation and negotiation skills
• Ability to support self-advocacy and empowerment for families
• Sensitivity, understanding and ability to work with a variety of value systems, beliefs and cultures
• Knowledge of community resources and relevant legislation
• Working knowledge of word processing and data entry
• A working knowledge of the French Language is beneficial
• Capacity to work independently
• Aware of Health & Safety Rules & Regulations
Valid Driver’s license, access to a reliable vehicle, and sufficient insurance.
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