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THE RIGHTS OF PERSONS SERVED

Statements of Rights for Persons Served

Everyone has basic rights under the Canadian Charter of Rights and Freedoms; the United Nations Universal Declaration of Human Rights/Convention on the Rights of the Child/Convention on Rights of People with Disabilities; the Child and Youth Charter of the Simcoe County Child, Youth and Family Coalition. These rights protect you from discrimination due to:

  • Ancestry
  • Colour, race
  • Age
  • Citizenship
  • Language
  • Disability (physical, developmental, mental health)
  • Sex (including pregnancy and breastfeeding)
  • Ethnic origin
  • Place of origin
  • Culture, creed
  • Family or Marital status
  • Gender identity, expression
  • Receipt of public assistance
  • Record of offences
  • Sexual orientation

As a person served by Catulpa Community Support Services, we support and promote these rights.

We also ensure you have the right:

  • To be treated with respect and provided with services that reflect your needs.
  • To be safe and free from any and all types of abuse.
  • To be supported as you work towards your own chosen goals.

To decide which services you want, based on:

  • information given to you in the way you want it
  • hearing about what programs and services are available to you
  • learning how the Catulpa staff may be able to help you
  • knowing you can refuse services at anytime.

To know the information in your record:

  • can be seen by you
  • is correct and private
  • can only be shared with the people you choose, unless required by law
  • can be changed if it is not correct

To know how you can give good or bad feedback at any time:

  • and receive a timely answer
  • and understand your services will not be harmed if you do so.

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