THE RIGHTS OF PERSONS SERVED
Statements of Rights for Persons Served
Everyone has basic rights under the Canadian Charter of Rights and Freedoms; the United Nations Universal Declaration of Human Rights/Convention on the Rights of the Child/Convention on Rights of People with Disabilities; the Child and Youth Charter of the Simcoe County Child, Youth and Family Coalition. These rights protect you from discrimination due to:
- Colour, race
- Disability (physical, developmental, mental health)
- Sex (including pregnancy and breastfeeding)
- Ethnic origin
- Place of origin
- Culture, creed
- Family or Marital status
- Gender identity, expression
- Receipt of public assistance
- Record of offences
- Sexual orientation
As a person served by Catulpa Community Support Services, we support and promote these rights.
We also ensure you have the right:
- To be treated with respect and provided with services that reflect your needs.
- To be safe and free from any and all types of abuse.
- To be supported as you work towards your own chosen goals.
To decide which services you want, based on:
- information given to you in the way you want it
- hearing about what programs and services are available to you
- learning how the Catulpa staff may be able to help you
- knowing you can refuse services at anytime.
To know the information in your record:
- can be seen by you
- is correct and private
- can only be shared with the people you choose, unless required by law
- can be changed if it is not correct
To know how you can give good or bad feedback at any time:
- and receive a timely answer
- and understand your services will not be harmed if you do so.